Your main responsibility is to ensure the administrative and operational follow-up of logistics activities, from returned goods and billing to customer disputes and the various issues encountered during deliveries.
More specifically, your responsibilities will include:
- Analyse returned goods and identify the cause of any discrepancies ;
- Follow up on customer disputes through to resolution ;
- Review, verify and process credit note requests ;
- Check invoices and credit notes before approval ;
- Identify and correct billing errors, including prices, discounts, customer information, unbilled deliveries, etc. ;
- Ensure the administrative follow-up of delivery route returns and the information provided by drivers ;
- Obtain missing information from drivers, warehouses or the various departments ;
- Ensure effective communication between telesales, logistics, drivers and administrative departments ;
- 🇬🇧 Identify recurring issues and contribute to improving our processes ;
- Provide administrative and operational support to other members of the department when required.
Nice to have
- Previous experience in an administrative, logistics or billing role
- Experience with an ERP system or billing software
- Knowledge of warehouse operations, deliveries or transport
Requirements
- Proficiency with IT and office software
- Accuracy and attention to detail
- Strong organisational and prioritisation skills
- Strong communication and assertiveness skills
- Analytical skills
What makes this job great?
- A full-time permanent contract (38 hours/week)
- Daily contact with the logistics teams, drivers, telesales and other departments.
- A close-knit team with a warm and open working environment.
- Varied working days at the heart of our operations.
