The After-Sales Service Assistant plays a key role within our organization. Acting as a vital link between the company and its clients, he/she is responsible for handling day-to-day service requests and actively contributes to delivering high-quality customer support.
Main responsibilities :
- Answering and managing incoming customer calls
- Entering service requests into our internal system
- Scheduling and following up on technical interventions
- Preparing and issuing invoices related to service calls
Assets
- Previous experience in an administrative or after-sales role is an advantage
- Initiative and proactive attitude
- Familiarity with the ODOO system
Requirements
- Strong interpersonal skills and customer service mindset
- Attention to detail, organizational skills, and responsiveness
- Good command of IT tools (Excel, ERP or service management software)
Qu'est-ce qui est génial dans ce travail ?
- A friendly and supportive work environment
- A varied and versatile position
- Collaboration with a motivated team
- A central role in customer relations
- A position at the heart of the action
